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Unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. Used gear must be returned within 30 days of delivery and may only be refunded in the form of store credit.
Things to keep in mind: Unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
Please take the time to carefully package your returns. It’s your responsibility to pay costs related to the repair of returned items damaged during shipping due to improper packaging.
It takes 3–5 business days to process a return after it arrives at our shop.
If you think your gear may be eligible for a warranty from the manufacturer due to defects in its materials or workmanship, contact that brand directly and start a warranty claim with them.
Store Credits
Store credits issued for returned products will expire one year from the date of issuance. All other store credits expire 90 days from issuance, including credits issued by a Sneakerhead.
Rewards program
If any rewards points were applied toward an order that you have returned, those rewards will not be refunded to your account. You will be credited back the value of the order, excluding any rewards applied. For example, if a $100 item was purchased and $20 in rewards were applied, you will receive a credit to your original form of payment for $80.
Warranty info: To ensure you have a valid warranty issue and to help get it resolved as quickly as possible, please make sure your email and item falls within the following guidelines:
- Item displays a manufacturer defect, and has not been damaged as a result of natural wear and tear or accidents.
- Order was delivered more than 30 days ago. Please contact a sneakerhead with any questions about orders that were delivered within the last 30 days.
Please provide as much detail as possible in your email. Include the order number, purchase date, product brand, and a brief description of the issue. Most importantly, please attach photos of the item, including the defective area.
Requests must have pictures included in order to be processed. Once you email our team, you will receive an automated email informing you of the current response time.
Keep in mind some brands will require you to deal with them directly on your claim.
The fastest way to exchange a product is to return your original purchase following the instructions above and then place a new order. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange.